London-Middlesex is in the Red/Control category of the Provincial Keeping Ontario Safe and Open framework. A number of City facilities have reopened to the public for in-person programs and services.
Due to COVID-19, vehicle for hire interactions must be conducted by email at firstname.lastname@example.org or by calling 519-930-3515 during regular business hours.
All required licensing renewal fees for vehicle for hire drivers and owners will be deferred for three months from the date of the expiry of the current licence. Contact our office for more information. This year, renewals will be conducted mostly on line, with the exception of all vehicle inspections. Thank you for your patience during this time.
The City of London introduced the Vehicle for hire by-law in 2017 to better regulate taxicabs, limousines, and private vehicle for hire companies (e.g. Uber, Facedrive) to help promote a greater sense of safety for both drivers and passengers.
Please read the information below as well as the by-law before applying for a licence.
Complete a vehicle for hire driver licence application form.
Every application for a new driver must include:
Applicants may choose between a 12 or 24-month licence. Driver licence fees are $5/month. The associated fees are:
All transactions related to taxi cab and limousine plates must be conducted through email, including the 2021 renewal process. The necessary forms are found below:
Although not required by the by-law, it can help develop good driver habits. Topics covered include a focus on by-law regulations, customer service, the role of enforcement, dealing with persons varying abilities, and sensitivity training. The City of London does not offer such courses but you can contact the following to inquire about training:
Bob Barker (independent) Tel 514-803-7518 or email@example.com
Yellow London Taxi Tel 519-657-1111
Note: The City of London does not endorse or monitor any of the courses or instructors listed here. These are simply provided as a courtesy.
Before starting and operating a vehicle for hire company, all of the below information should be read in conjunction with the by-law:
All of the above driver information will need to be reviewed by the brokerage to determine if it complies with the by-law.
If you are currently working or plan on working for a private vehicle for hire company (e.g. Uber, Facedrive), all documents, inquiries, and fees should be sent through the company. The company provides the City with a list of all driver's names, driver's documents, and applicable fees. No documents or fees should be submitted to the City of London by the driver, unless otherwise specified.
Although we attempt to keep this page up-to-date, please refer to the vehicle for hire by-law, Schedule 5 - Fees for the most accurate rates.
Licence fees identified in this by-law are non-refundable. Each fee listed below shall be charged by the City in each particular instance.
|1-50 vehicles||$1000 plus $0.25/per trip (plus applicable taxes)|
|51-100 vehicles||$5000 plus $0.25/per trip (plus applicable taxes)|
|101-500 vehicles||$10,000 plus $0.25/per trip (plus applicable taxes)|
|501-1000 vehicles||$15,000 plus $0.25/per trip (plus applicable taxes)|
|1000 plus vehicles||$50,000 plus $0.25/per trip (plus applicable taxes)|
If you wish to make a complaint against the driver of a taxi, limousine, or private vehicle for hire, first, contact the company (e.g. Checker, Yellow, UBER, Facedrive). Then contact our Licensing Office and an enforcement officer will investigate.
Submit complaints to firstname.lastname@example.org include the following information:
Note: We require your contact information so that the assigned By-law Enforcement Officer may contact you for further information. Your information is not public knowledge and cannot be accessed by the public.