Setting Up Utilities in London, Ontario

An Overview of Utilities

When you move to London, Ontario or elsewhere in Middlesex County, you may be required to set up accounts for some essential utilities like hydro, gas, and water. There are also other services, such as cellular phones, Internet, and cable television, of which you may be interested. If you are renting, check with your landlord and your rental agreement to determine if you will need to set up utilities or if they will be provided.

Hydro (Electricity)

Hydro (electricity) services in London are provided by London Hydro. To set up a new account, please visit the London Hydro website. A hydro connection is required for your residence, but you may also want to be aware of what type of heating system your new residence has. If the residence has electric heating, this will have an impact on your monthly bill. If you are located outside of the city in surrounding Middlesex County, your new residence may be serviced by Hydro One instead


Residents of London, Ontario receive one bill for their water and hydro services. Water service account set-up can be arranged along with your hydro services. To set up a new account, please visit the London Hydro website. In some cases, water services may be covered under a rental agreement, so be sure to check with your landlord and rental agreement to determine your needs. For more information on your water bill and customer assistance programs available, please visit the Water and Environment section of the City of London website (Water and environment | City of London).


Natural gas in both London and Middlesex County is provided by Enbridge Gas, Inc. If your new residence requires natural gas for heating or other purposes, you will need to reach out to Enbridge Gas, Inc. to set up an account.

Water Heaters, Air Conditioning, & Furnaces

In some cases you may be responsible for renting a water heater, or you may want to rent or purchase an air conditioning unit or furnace to heat your home. Reliance Home Comfort is the company responsible for London and Middlesex County.


There are a few options for those interested in cellular phones, cable or satellite television, or internet service, depending upon where you live.

Bell Canada and Rogers Communications are the largest providers of the aforementioned services and are responsible for much of the infrastructure in the region. However, there are a number of other companies available to you, should you wish to shop around. In London and Middlesex providers like Start and TekSavvy have sizeable Internet customer bases. In regards to cellular phones, there are also companies like Telus, Virgin, and a variety of discount carriers. 

We strongly recommend that you do research in advance to find out the right carrier, service, and plan to meet your needs.

Last modified:Monday, March 28, 2022