Animal care and control

With services provided under contract by the London Animal Care Centre (LACC), the animal care & control program's four main areas of responsibility are animal control, by-law enforcement, dog licensing and cat identification program and shelter services for stray animals.

Animal control

For the protection of residents and visitors to London as well as other animals. Our mandate covers stray dogs, sick, injured, or dying domestic or wild animals except those animals provided for by the London Humane Society and confined cats.

Services are delivered seven days a week, with some conditions. Other functions include rescue matters where animals are in distress, 24 hour emergency service, subsidized spay neuter incentive program .

For monthly statistics on shelter activity, visit London Animal Care Centre's website.

Animal Statistics: Dog and Cat Activities

Subsidized Spay Neuter Incentive Program

To receive a copy of the Spay Neuter Agreement and Consent Form, please email

  • Only the owner or a trustee for an owner can apply for this program. A trustee must provide verification
  • The applicant and dog/cat must reside within the geographic boundaries of London
  • Must provide proof that the owner is on Ontario works, Ontario Disability Support Program, living in subsidized housing, receiving ACSD for disabled child, or income is under the City of London Income threshold based on family size
  • The dog/cat must be licensed in the City of London and the applicant must provide the current Dog Licence or Cat Identification form.
  • The cat/dog must be healthy and over 4 months of age and not more than 6 years of age for dog and 8 years of age for cat. Cats/ dogs must be over 2lbs in weight.
  • There is no expectation on the veterinarian’s part to do any additional services. This is a Spay/neuter incentive program only. All other procedures, surgeries, or care related to your pet must go through you regular veterinarian.
  • Our veterinarian has the right to refuse surgery if he/she feels there is a health risk.
  • There will be absolutely no rebooks or rescheduling within two weeks of spay/neuter surgery as it will be deemed a cancellation. Applicants who cancel or no-show will forfeit this incentive until next calendar year or 6 months whichever is greater.
  • Payment will be made at time of drop-off (starting January 2019).
Fees and Charges – London Animal Shelter Services

Fees and Charges 2020 – London Animal Shelter Services

Treatment Species & Product Cost
Surgery Cat Spay/Neuter $20
Surgery Dog Spay/Neuter $25
Microchipping  Cat/Dog $15
Exam Cat/Dog Brief Veterinary exam with S/N $10

Routine vaccines with S/N




Parasiticides De-wormer with S/N - Cat   $10
Parasiticides De-wormer with S/N - Dog (parasiticides include flea treatment) $20
Parasiticides Flea Treatment: One time with S/N - Cat $5
Parasiticides Flea Treatment: One time with S/N - Dog $10
Parasiticides Flea: Take home 2 additional applications - Cat $10
Parasiticides Flea: Take home 2 additional applications - Dog $20
Parasiticides Flea: Take home 7 additional applications Cat $20

The fee structure above will be implemented at London Animal Shelter Services to recover the costs of veterinary supplies and medicines, with only a slight above-cost rate to off-set any supplier increases that are projected to take place in January of 2020. This is in conjunction with the City of London Subsidized Spay/Neuter Program and is to off-set medical inventory costs. Additionally London Animal Services works closely with City of London Approved Fostering Organizations who are self-funded rescue groups with the goal of finding TNR kittens, strayed cats/dogs a home through adoption programs. London Animal Shelter Service can, for a very nominal cost, assist with medical care to ensure these homeless pets are ready for adoption. This service is only offered to City of London Approved Fostering Organizations, and only when all municipal shelter animals are first cared for and prepared for adoption. This is in conjunction with the City of London Trap S/N Release Program and Approved Fostering Organization agreement and is to off-set medical inventory costs.

Call Center (Booking Your Appointment) Hours of Operation:​​​​​​


Phone: 519-661-2489, extension 7368

Monday to Friday from 8:30 a.m. to 3:00 p.m.

Saturday to Sunday from Closed

London Animal Shelter Services- Animal Clinic Location

London Animal Shelter Services, UNIT 3, 1021 Wonderland Rd. South London (near Southdale Rd.)

Spay/Neuter Clinic Hours:

Monday - Friday (by appointment only)

Drop Off: 9:15 a.m. 

Pick Up: 3:00 to 3:15 p.m.

Please ensure that you arrive on time for your appointment (consider increasing travel time to accommodate for weather and traffic) as late appointments will not be honored.

Dog licensing and cat identification program

Licence applications can be made by at either of the following locations:

London Animal Care Centre -New applications and renewals Monday to Friday 8:00 a.m. to 8:00 p.m. Saturday 9:00 a.m. to 4:00 p.m. Sunday 1:00 p.m. to 3:30 p.m. New applications and renewals

City Clerk's Office - Renewals only City Hall 300 Dufferin Avenue 519-661-4530 Monday to Friday  8:30 a.m. to 4:30 p.m.

Be sure that your pet is wearing a current dog or cat tag. It is mandatory. Licences or tags are one of the best investments you can make to protect your pet.


Fees are higher for animals that have not been sterilized and for pit bull dogs. Applications for reduced licensing fees must be accompanied by proof of sterilization. Please note: new and/or renewal of Pit Bull license must be done in person by the pit bull owner at London Animal Care Centre. Payment accepted: Cash or personal cheque, debit card, Master Card, American Express, Visa * Please bring breed documentation, current rabies vaccination documentation and proof of spay or neuter, if applicable.

Pet rewards program

Licensed to Save - Responsible pet owners now receive added value when they shop!

When you license your pets you are entitled to receive a Pet Owner Rewards Card. When you visit any participating service or business, show your card to take advantage of great discounts and special offers!

Vendor Enrollment

There is no cost to participate in the program. Please contact City of London Animal Services to get the process underway.

Assorted retailers

Allure Hair Studio & Spa 358 Wortley Road  519-850-0999 10% off all spa services

Aros Realty Ltd. Brokerage (Jim Straughan) 1093 Gainsborough Road 519-657-8899 1% off listing commission- $1000 buyers rebate

Children's Furniture Gallery 1040 Wharncliffe Road South 519-649-2590 10% off regular priced items (car seats and strollers excluded)

Daniel A. Jewellery Repair and Custom Design 11 Baseline Road East 519-660-8383 15% off

Woodgate Photography 519-859-1836 Free 5x7 professional archival album valued at $150 with any package

Imagination Created 10% off any orders over $25

Inspector Plus Property Consultants 13 Hitch Crescent St Thomas 519-709-0122 50% off the cost of a home verified report included with the purchase of a professional home inspection

Karaoke Canada 875 Hamilton Road 519-645-7464 10% off

London Landscape Inc. 546 Clarke Road 519 630-9974 10% off bin rental/ $10 off delivery

MeleKare Home Healthcare Supply 170 Hamilton Road 519-518-6353 5% off all regularly stocked merchandise

Millar Carpentry 519-702-5888 10% off installations of hardwood/laminate floors, windows and doors

Molly Maid London 103-266 Oxford Street East 519-659-6242 Free fridge clean annually for regular clients or free fridge clean with 4 hour occasional clean.

Reflections Art and Framing 99 Oakside Street 519-452-1341 50% off full custom framing based on MRSP

Soilmasters 314-1673 Richmond Street 519-474-0008 $25 off on all delivered product in London

S.P.M Landscape 314-1673 Richmond Street 519-474-0008 $250 off pool removals

Sport Clips Haircuts 1985 Hyde Park Road Suite 101 519-630-5802 $4 off our MVP service when client shows their Pet Reward card

Waste Management 290 Exeter Road 15% off Bagster Service

Vanrock Sound 1130 Pondmills Road 519-668-3555 10% off

Pet products and services

DNA MY DOG 1232 Kingston Road Toronto  416-691-4160 Save 10% off breed identification test

Fur Paws Only 2276 Wharncliffe Road S 519-652-3299 $5 nail trim on dogs or cats (call for appointment)

Thumbnail Preview High Energy Animal Training (H.E.A.T) 519-200-5006 1 free dog training session

Home Away from Home Pet Boarding 5240 Fairview Road Union 519-782-3069 10% discount on overnight boarding services

Jeve's Pet Care- All Pets welcome 550 Ridout Street N 519-204-5383 10% off in-home pet grooming and pet socialization

Kwik Fix Shoe and Leather Repair Covent Garden Market 130 King Street 519-850-8771 20% discount on custom made leather pet leashes and collars

MacKinnon Wellness 519-434-6240 519-871-0227 All services provided in pet's home. Call to schedule an appointment. Complete pet care (pet sitting, trips to the vet or groomer), Reiki healing sessions, bailey flower essence remedies, animal communication.  20% discount on all services.

Market Pet Shop 519-434-6224 26 Kilworth Park Drive 10% discount on all regular priced items.

Natural Paws Pantry 1055 Sarnia Road 519-474-6669 10% on everything in the store except grooming and daycare.

Ren's Pets North Store: 1979 Hyde Park 519-657-3036 South Store: 3409 Wonderland Road S Unit 10 

Tails From Home (Pet sitting service) 25% off first night or drop-in visit

Veterinary services

East Middlesex Animal Hospital 2599 Hamilton Road Dorchester 519 268-3141 10% off annual physical exams reduced prices on spay/neuter

Fairmont Animal Hospital 995 Hamilton Road 519-453-2940 20% off microchipping and 30 day complimentary insurance with exam

Firth Veterinary Hospital 4499 Wellington Road South 519-681-4377 $1 new client exam, complimentary manicure and pedicure. Please contact us for details.

Hamilton Road Animal Hospital 466 Hamilton Road 519-601-7550 5% off all services. Reduced prices on spay/neuter.

Highbury North Pet Hospital 1-1570 Highbury Avenue 519-659-4000 Contact: Kristie or Dr Whitney Chin $20 off microchipping with exam Free Nail Trims with annual check-up 30 Day Complimentary Insurance with exam Please call for more details

Masonville Animal Hospital 101 Fanshawe Park Road E. #8 519-660-1770 5% off cat/dog spay/neuter * some restrictions apply

Matthews Animal Clinic 1255 Southdale Road East 519-681-7575 5% discount on spays & neuters. 10% discount on cat boarding

Northdale Animal Hospital 1096 Adelaide Street N 519-645-8787 5% Discount on spay neuters. 10% discount on cat boarding

Oxford Animal Hospital 954-958 Oxford Street East 519- 601-6789 10% off initial exam

Scholl Animal Hospital 1900 Hyde Park Road 519- 473-2288 Purina Dental Health canine/feline sample

Southside Animal Clinic 1509 Commissioners Road East 519-649-1900 20% off microchipping * Southside Animal Clinic patients only. Appointment necessary.

Talbot Animal Hospital 121 Oxford Street East ​​​​​​519- 672-0672 Complimentary nail trim, ear cleaning or anal gland expression * with annual physical examination & vaccines

Western Animal Clinic 455 Wharncliffe Road South 519- 672-1210 20% off new client 1st examination fee

Westmount Neighbourhood Pet Clinic 851 Westmount Road 519-649-0080 ​​​​A free bag of treats throughout each year your little one is licenced, no purchase necessary. Dog - A free bag every 2 months for a total of 6 a year, no purchase necessary: Nutro 100% Natural Crunchy Treats 283 gm bag or equivalent/lesser value. Cat - A free bag every 2 months for a total of 12 a year, no purchase necessary: Greenies Dental Treats  71 gm bag or equivalent/lesser value.

Whitehills Animal Clinic 2111 Aldersbrook Road 519-473-1182 35% off microchipping * when your pet is microchipped during a spay/neuter

White Oaks Animal Hospital 1070 Wellington Road South 519- 204-7826 5% off all services. 10% off all annual vaccines


The Catty Shack

Located in a cozy house with a storefront concept, the Catty Shack is a temporary home for healthy, well-adjusted and vaccinated cats. The facility offers Londoners a convenient, accessible location to choose from a variety of felines needing to find a permanent home.

Learn more about The Catty Shack

By-law enforcement

Enforcement of three City of London by-laws:

Issuing Provincial Offences Notice (PONs):

  • Part I Certificates (can be paid out of court)
  • Part I Summons (requires the recipient to appear in court)
  • Part III Summons (requires the recipient to appear in court)

Issuing Notice of Contravention (NOCs) - typically issued to allow a pet owner time to purchase identification.

Issuing verbal and written warnings for the  PH-3 animal control by-law and PH-4 Dog licensing & control by-law.

Shelter services for stray animals 

London Animal Control Centre, 121 Pine Valley Boulevard

Designed to receive stray animals primarily from animal control officers and the general public when necessary.

Who do I contact? 

To report sick or injured wildlife, lost or found pets and stray dogs to the London Animal Care Centre, 121 Pine Valley Boulevard call 519-685-1330

To report a dead animal on City streets or City property call 519-661-4965 or email

To report excessive dog barking to City of London Bylaw Enforcement call 519-661-4660 or email

To report cruelty or neglect contact Provincial Animal Welfare Services (PAWS) 1-833-926-4625

Post a picture of a lost pet: London Lost Pets

Post a picture of a lost bird: Lost and Found Birds

Pet adoption resources 

Here are some groups that have pets available for adoption: 

Feral cats

Feral cats are the wild offspring of domestic cats that are primarily the result of pet owners’ abandonment, failure to confine or failure to spay or neuter their animals allowing them to breed uncontrolled. Feral cat colonies can be found in either rural or urban type areas.  Feral cats are prolific breeders, they are elusive and do not trust humans. One female cat can have up to three litters per year, with up to five kittens per litter which in turn can start breeding in six months.

Frequently Asked Questions (FAQs) about feral cats

What is a feral cat colony?

Feral cats are not solitary in nature. They usually live as a group. Within this group there may be three to four generations of the same family. The size of the colony is dependant on the amount of the food source available to sustain the colony.

Where do feral cats live?

Feral cats live in both the city and in rural areas. Colonies are found anywhere there is a source of food, water and shelter be it in a dumpster, in an alley or under a porch.

Can feral cats be domesticated?

Feral kittens can make good house cats if removed from the colony early enough and socialized with humans. Older feral cats can sometimes adapt but they generally resist domestication and are reluctant to trust humans.

What is the difference between a stray cat and a feral cat?

Stray cats were once pets. They are tame, friendly and will allow you to get close and pet them. Stray cats can be rescued and adopted to a home. They are sometimes vocal.

Feral cats were never tamed or socialized. They avoid humans and usually run away. Feral cats are very untrusting - so much so, they will wait to go to food if humans are in sight.

Why should we care about feral cats?

Feral cat colonies are a result of human neglect and therefore, the care of the feral cat population should be managed in a humane way.

Why not just end the life of a feral cat?

Trapping and euthanizing feral cats has been used for decades by municipalities across North America. This method has been shown to be ineffective, as the food source usually remains (dumpsters, rodents, etc.) and any remaining cats in the area will quickly repopulate or other colonies will move in and breed to capacity.

Is there a more humane and effective way for managing feral cats?

Yes. The Trap-Neuter-Return (TNR) of feral cats and managing colonies is an emerging program that is growing in popularity mainly throughout the United States, Europe and is now gaining momentum in Canada.

Are feral cats a problem in London?

Feral cats are a growing concern in the city because of their ability to reproduce and if this is not dealt with, the situation in London will not improve and it will become worse as the city grows. There are no estimates on the number of feral or stray cats in London. Limited information is available from other jurisdictions. Based on the reproductive cycle of a cat, the number could be quite significant.

What is the City of London doing to assist feral cats?

A community-based Trap Neuter Return (TNR) program has been developed to assist neighbourhoods within the geographic boundaries of the City of London cope with the increasing number of feral cats.

Community members can receive no-charge spay/neuter surgery for free-roaming, unowned cats.

For more information about feral cat programs email



Last modified:Wednesday, January 13, 2021