Animal care and control

Hot summer days are great, but not so much for our furry friends.  It's important to remember that your pet has a limited capacity to deal with the heat.  Never leave your pet alone in the car for any period of time, as it can lead to heat stroke which can be fatal.


Who do I contact about...

Dead animals on City streets or City property

Email or call 519-661-4965

Excessive dog barking

City of London Bylaw Enforcement, call 519-661-4660 or email

Cruelty or neglect

Provincial Animal Welfare Services (PAWS)


Post a picture of a lost pet
Post a picture of a lost bird


With services provided under contract by the London Animal Care Centre (LACC), Animal Care & Control's four main areas of responsibility are animal control, by-law enforcement, dog licensing and cat identification program and shelter services for stray animals.

Animal Control

For the protection of residents and visitors to London as well as other animals. Our mandate covers stray dogs, sick, injured, or dying domestic or wild animals except those animals provided for by the London Humane Society and confined cats.

Services are delivered seven days a week, with some conditions. Other functions include rescue matters where animals are in distress, 24 hour emergency service, subsidized spay neuter incentive program .

Animal Statistics: Dog and Cat Activities

By-law enforcement

Enforcement of three City of London by-laws: 

Issuing Provincial Offences Notice (PONs):

  • Part I Certificates (can be paid out of court)
  • Part I Summons (requires the recipient to appear in court)
  • Part III Summons (requires the recipient to appear in court)

Issuing Notice of Contravention (NOCs) - typically issued to allow a pet owner time to purchase identification.

Issuing verbal and written warnings for the  PH-3 animal control by-law and PH-4 Dog licensing & control by-law.

Dog licensing/cat identification programs

Licence applications can be made by at either of the following locations:

London Animal Care Centre (New applications and renewals)

Monday to Friday 8:00 a.m. to 8:00 p.m. Saturday 9:00 a.m. to 4:00 p.m. Sunday 1:00 p.m. to 3:30 p.m.  

City Clerk's Office  (Renewals only) City Hall 300 Dufferin Avenue 519-661-4530 Monday to Friday  8:30 a.m. to 4:30 p.m.

Be sure that your pet is wearing a current dog or cat tag. It is mandatory. Licences or tags are one of the best investments you can make to protect your pet.


Fees are higher for animals that have not been sterilized and for pit bull dogs. Applications for reduced licensing fees must be accompanied by proof of sterilization. Please note: new and/or renewal of pit bull licences must be done in person by the pit bull owner at London Animal Care Centre. Payment accepted: Cash or personal cheque, debit card, Master Card, American Express, Visa * Please bring breed documentation, current rabies vaccination documentation and proof of spay or neuter, if applicable.

Pet rewards program

Licensed to Save - Responsible pet owners now receive added value when they shop!

When you licence your pets you are entitled to receive a Pet Owner Rewards Card. When you visit any participating service or business, show your card to take advantage of great discounts and special offers!

Vendor Enrollment

There is no cost to participate in the program. Please contact City of London Animal Services to get the process underway.

Assorted retailers

Allure Hair Studio & Spa 358 Wortley Road  519-850-0999 10% off all spa services

Aros Realty Ltd. Brokerage (Jim Straughan) 1093 Gainsborough Road 519-657-8899 1% off listing commission- $1000 buyers rebate

Children's Furniture Gallery 1040 Wharncliffe Road South 519-649-2590 10% off regular priced items (car seats and strollers excluded)

Daniel A. Jewellery Repair and Custom Design 11 Baseline Road East 519-660-8383 15% off

Woodgate Photography 519-859-1836 Free 5x7 professional archival album valued at $150 with any package

Imagination Created 10% off any orders over $25

Inspector Plus Property Consultants 13 Hitch Crescent St Thomas 519-709-0122 50% off the cost of a home verified report included with the purchase of a professional home inspection

Karaoke Canada 875 Hamilton Road 519-645-7464 10% off

London Landscape Inc. 546 Clarke Road 519 630-9974 10% off bin rental/ $10 off delivery

MeleKare Home Healthcare Supply 170 Hamilton Road 519-518-6353 5% off all regularly stocked merchandise

Millar Carpentry 519-702-5888 10% off installations of hardwood/laminate floors, windows and doors

Molly Maid London 103-266 Oxford Street East 519-659-6242 Free fridge clean annually for regular clients or free fridge clean with 4 hour occasional clean.

Reflections Art and Framing 99 Oakside Street 519-452-1341 50% off full custom framing based on MRSP

Soilmasters 314-1673 Richmond Street 519-474-0008 $25 off on all delivered product in London

S.P.M Landscape 314-1673 Richmond Street 519-474-0008 $250 off pool removals

Sport Clips Haircuts 1985 Hyde Park Road Suite 101 519-630-5802 $4 off our MVP service when client shows their Pet Reward card

Waste Management 290 Exeter Road 15% off Bagster Service

Vanrock Sound 1130 Pondmills Road 519-668-3555 10% off

Pet products and services

DNA MY DOG 1232 Kingston Road Toronto  416-691-4160 Save 10% off breed identification test

Fur Paws Only 2276 Wharncliffe Road S 519-652-3299 $5 nail trim on dogs or cats (call for appointment)

Home Away from Home Pet Boarding 5240 Fairview Road Union 519-782-3069 10% discount on overnight boarding services

Kwik Fix Shoe and Leather Repair Covent Garden Market 130 King Street 519-850-8771 20% discount on custom made leather pet leashes and collars

MacKinnon Wellness 519-434-6240 519-871-0227 All services provided in pet's home. Call to schedule an appointment. Complete pet care (pet sitting, trips to the vet or groomer), Reiki healing sessions, bailey flower essence remedies, animal communication.  20% discount on all services.

Market Pet Shop 519-434-6224 26 Kilworth Park Drive 10% discount on all regular priced items.

Natural Paws Pantry 1055 Sarnia Road 519-474-6669 10% on everything in the store except grooming and daycare.

Ren's Pets North Store: 1979 Hyde Park 519-657-3036 South Store: 3409 Wonderland Road S Unit 10 

Tails From Home (Pet sitting service) 25% off first night or drop-in visit

Veterinary services

East Middlesex Animal Hospital 2599 Hamilton Road Dorchester 519 268-3141 10% off annual physical exams reduced prices on spay/neuter

Fairmont Animal Hospital 995 Hamilton Road 519-453-2940 20% off microchipping and 30 day complimentary insurance with exam

Firth Veterinary Hospital 4499 Wellington Road South 519-681-4377 $1 new client exam, complimentary manicure and pedicure. Please contact us for details.

Hamilton Road Animal Hospital 466 Hamilton Road 519-601-7550 5% off all services. Reduced prices on spay/neuter.

Highbury North Pet Hospital 1-1570 Highbury Avenue 519-659-4000 Contact: Kristie or Dr Whitney Chin $20 off microchipping with exam Free Nail Trims with annual check-up 30 Day Complimentary Insurance with exam Please call for more details

Masonville Animal Hospital 101 Fanshawe Park Road E. #8 519-660-1770 5% off cat/dog spay/neuter * some restrictions apply

Matthews Animal Clinic 1255 Southdale Road East 519-681-7575 5% discount on spays & neuters. 10% discount on cat boarding

Northdale Animal Hospital 1096 Adelaide Street N 519-645-8787 5% Discount on spay neuters. 10% discount on cat boarding

Oxford Animal Hospital 954-958 Oxford Street East 519- 601-6789 10% off initial exam

Scholl Animal Hospital 1900 Hyde Park Road 519- 473-2288 Purina Dental Health canine/feline sample

Southside Animal Clinic 1509 Commissioners Road East 519-649-1900 20% off microchipping * Southside Animal Clinic patients only. Appointment necessary.

Talbot Animal Hospital 121 Oxford Street East ​​​​​​519- 672-0672 Complimentary nail trim, ear cleaning or anal gland expression * with annual physical examination & vaccines

Western Animal Clinic 455 Wharncliffe Road South 519- 672-1210 20% off new client 1st examination fee

Whitehills Animal Clinic 2111 Aldersbrook Road 519-473-1182 35% off microchipping * when your pet is microchipped during a spay/neuter

White Oaks Animal Hospital 1070 Wellington Road South 519- 204-7826 5% off all services. 10% off all annual vaccines



Shelter services for stray animals

 London Animal Control Centre, 121 Pine Valley Boulevard

Designed to receive stray animals primarily from Animal Control Officers and the general public when necessary.

The centre also adopts out available dogs, cats and other small animals. Visit the LACC website for more information.

The Catty Shack

The Catty Shack is the City of London's adoption facility for our feline friends. Visit the Catty Shack's webpage.

Other local pet adoption resources 

Here are some other groups that also have pets available for adoption: 




Last modified:Tuesday, October 18, 2022