Ontario Works

To being the application process you will need the following information for you and family members applying for assistance:

• Proof of Date of Birth - birth registrations, baptismal certificates, passports, immigration papers, bible records, school records, hospital or military records)
• Social Insurance Number - SIN cards, CCRA documents
• Health Card
• Housing information such as rental or mortgage agreements, as well as the cost of utilities, taxes and insurance.
• Recent Bank Statements for all bank accounts of all who are applying.
• Pay Stubs for the last three months if currently or recently employed.
• Record of Employment and/or your most recent pay stubs.
• Information about other Income Sources such as child support or pensions.
• Information about Assets, such as property, vehicles, RRSP, life insurance.
• Proof of Immigration status for people born outside of Canada. 

Please note:  If you are married, have a partner or are in a spousal relationship, both you and your partner/spouse must be present for the appointment. Any dependent adults 18 years of age or over are also required to attend the appointment.

If you are unable to attend your appointment, please call 5 19-661-4807 to cancel or rebook.

Ontario Works clients must still report all changes to their circumstances, including changes in income. Statement of Income forms can be picked up or dropped off at any one of the social services offices listed below. Items can also be dropped off in any of the social services mailboxes where contents are emptied daily.

• Citi Plaza - 355 Wellington Street, Suite 248
• South London Community Centre - 1119 Jalna Boulevard
• Northland Mall - 107-1275 Highbury Ave.
• Westmount Shopping Centre - 785 Wonderland Rd. South
• East London Office 1-1835 Dundas St.
• Glen Cairn Resource Centre - 244 Adelaide Street South
• LUSO Community Services  - 1193 Oxford
• Canada Games Aquatic Centre - 1045 Wonderland Rd N

In order to appeal a decision, your request must be made in writing and sent to the Ontario Works London office.  You will need to complete the Internal Review Form or provide a letter indicating your request for an internal review and the reasoning for your request.

Your written request must arrive at the London office within 30 days from the date your received the original decision notice.  A review will take place within 30 days of receiving your request. You will receive a letter informing you of the internal review decision. If the internal review is not completed within the required 30 days, you may appeal the decision directly to the Social Benefits Tribunal.

Your written request should include:

• A statement that you would like the original decision reviewed.
• The reason you disagree with the decision.
• Your name, date of birth and Member ID.
• Your signature.

MesPrestations est un service de messagerie en ligne, convivial et sécurisé pour les clients du programme Ontario au travail. Il est rapide, facile et sûr.

Il est doté d’une messagerie à deux sens qui permet aux membres du personnel et aux clients de communiquer, de transmettre des renseignements et de téléverser des documents.

Vous pouvez signaler des changements au revenu ou à l’adresse, consulter des lettres et bien plus encore,  à tout moment, en tout lieu et sur tout appareil.

Inscription :Ontario.ca/MesPrestations 

Ligne d’aide MesPrestations : 1 888 999-6130 (du lundi au vendredi, de 8 h 30 à 17 h)

MyBenefits es una característica de mensajería en línea, sencilla y segura para los clientes de Ontario Works.

Es rápida, sencilla y segura.

Cuenta con mensajería bidireccional para que el personal y los clientes se comuniquen, compartan información y carguen documentos.

Puede informar sobre cambios en sus ingresos o domicilio; ver cartas y más – en cualquier momento, desde cualquier lugar y a través de cualquier dispositivo.

Regístrese en: ontario.ca/MyBenefits

ínea de ayuda de MyBenefits: 1-888-999-6130 (lun a vie 8:30 am a 5:00 pm)

ماي بينيفيتس MyBenefits هي خاصية سهلة الاستخدام وآمنة للمراسلة عبر الإنترنت لعملاء برنامج أعمال أونتاريو Ontario Works.

إنها سريعة وسهلة وآمنة.

تحتوي الخاصية على إمكانية إرسال واستقبال الرسائل بين الموظفين والعملاء للتواصل ومشاركة المعلومات وتحميل المستندات.

يمكنك الإبلاغ عن تغيير الدخل أو العنوان؛ ومطالعة الرسائل والمزيد - في أي وقت وفي أي مكان وعلى أي جهاز.

تفضل بالتسجيل على: ontario.ca/MyBenefits

خط مساعدة ماي بينيفيتس MyBenefits: 1-888-999-6130 (من الإثنين إلى الجمعة من الساعة 8:30 صباحاً حتى الساعة 5:00 بعد الظهر)

Eligibility

City of London residents receiving Ontario Works or Ontario Disability Support Program benefits may be eligible for this financial assistance. As well low-income, non-social assistance recipients may be eligible for services.

A full eligibility review of the deceased person’s estate must be completed by the City of London before completing funeral arrangements. If the deceased is a minor (17 years of age or younger), the application for funeral assistance will be based on the parent or legal guardian’s eligibility.

Criteria

Individuals are eligible for assistance with the cost of funeral, burial and cremation services if they meet the following criteria:

• The deceased is a resident of the City of London.
• The deceased has no valid life insurance policy or prepaid funeral services.
• Funds in the deceased’s estate (bank accounts, RRSPs, CPP Death Benefit, or other available asset) are less than the maximum assets allowable for Discretionary Benefits financial assistance.
• There are no other funding sources available to cover the cost of funeral, burial and cremation services. Alternate funding may exist for:
  • Deaths related to a Motor Vehicle accident
  • The last Post Fund for ex-service members
  • Victims of Crime
  • Work related deaths

Please read the "Prior Approval Letter"  prior to completing the application for Discretionary Benefits Funerals and Burials.

The Next of Kin or executor/execturix responsible for making the funeral arrangements may apply for assistance with funeral, burial and cremation services.

The Next of Kin must call Discretionary Benefits at 519-661-5910 to complete the application process (applications from funeral homes or third parties are not accepted). All calls are returned within one business day.

Applications for assistance must be approved by the City of London before funeral arrangements may be completed.

You may contact the funeral home of your choice; however, before making the funeral arrangements you must advise the Funeral Director that you will be seeking assistance for payment from the City of London, Discretionary Benefits.

Important:  Social Services must authorize services before a contract is signed with a funeral home or cemetery. We are unable to reimburse the cost of a funeral, cremation, and/or burial after a contract is signed, as we are not in a position to interfere with a legally binding contract.

What You Will Need to Apply:

The following documents may be needed to complete the application for funeral, burial and cremation services:

• Identification for the deceased
  • Valid government issued photo ID
  • Social Insurance card
  • Health Card
  • Birth Certificate
  • Immigration documents.
• Valid government issued photo ID for the applicant/Next of Kin.
• Verification of London address:
  • Lease or Mortgage agreement
  • Utility bill
  • Piece of government mail

• Income Verification:
  • 60 days of banking on all bank accounts
  • Most recent Notice of Assessment from Revenue Canada for the deceased (and spouse)
  • 2 most recent pay stubs
  • Verification documents for any and all assets owned by the deceased as requested by Discretionary Benefits
  • Will

Funeral Services

The City of London provides a basic, respectful service according to the City of London’s Fee Schedule. Only items and services provided for in the Fee Schedule will be approved. Additional items can be purchased by the Next of Kin.

Tombstones and markers are not eligible burial costs in the City of London’s Fee Schedule.

Recovery of Funeral, Burial and Cremation Costs

The City of London will complete recoveries for the cost of funeral, burial and cremation services from the estate of the deceased, including any income or assets eligible for recovery, such as cash in bank accounts and CPP Death Benefits.

Internment Rights

If the City of London purchases a burial plot, the ownership of the plot (internment rights) will be held by the City of London. Please contact Discretionary Benefits to request access to the internment rights or to request alterations or additions to the plot.

Death Certificates

Original Death Certificates are held by the City of London while recoveries are pursued. Discretionary Benefits can provide certified copies of the Death Certificate for approved purposes such as: closing a utility account (Bell, Rogers, Hydro), Service Ontario, Service Canada, debtors (Visa, OSAP), OHIP etc. at the request of the Next of Kin. Original Death Certificates are returned to the Next of Kin when the funeral file is closed.

For further information or to request financial assistance for funeral, cremation or burials, contact our office.

The income related transit program came into effect on January 1, 2018. This program offers a monthly bus pass for eligible residents. To qualify, individuals must meet all of the following criteria:

1. Be a resident of London.
2. Be 18 years of age of older. Please note, seniors with low-income will be eligible to purchase a subsidized transit pass through this program.
3. Have a current income is below the 'Low Income Cut Off After Tax' (See chart below.)

If you are eligible for the program, your monthly bus pass will be $61 per month.

To apply for the income-related subsidized transit program, you will be asked to provide some general information about yourself and any members of your household (if applicable), as well as information about any income you, or your household receives.

You will need three things to apply: 

1. Verification of Income, which may include: 
   • Statement of Assistance
   • Monthly bank statements
   • Pay Stubs
   • Employment receipts
   • 2020 Income tax assessment (e.g. T4/T5)
   • Support Order
   • 2020 Notice of Assessment  

2. Photo ID for Each Household Member, forms of ID may include:  
   • Age of Majority Card
   • Birth Certificate
   • Immigration documents (e.g. Record of Landing, Canadian Citizenship Card)
   • MOHLTC issued Health Card (i.e., photo or temporary card)
   • Ontario Photo ID card
   • Valid Driver's License, or Valid Passport (Canadian or foreign)  
3. Proof of Address in London, proof of address can include:  
   • Current utility bill
   • Valid driver’s license
   • Government issued mail
   • Mortgage document
   • Rent receipt - Lease  

Please Note: If you can’t provide this information, please contact a member of the Discretionary Benefits team and they will their best to support you in your endeavours.

You can apply for the income related transit program in one of three ways:

1. You can apply online for the income related transit program.  If you have already applied, you can review your application by visiting the login page.
2. Apply by phone by calling 519-661-5910 to complete your application with the Discretionary Benefits team over the phone. Please note that you will need to provide all the supporting documents with your application through mail, fax or through the drop off box locations if you choose this option.
3. Apply in-person by completing the application, including all supporting documents and mail or deliver to the Social Services drop boxes at the following locations:

• Citi Plaza  - 355 Wellington Street Suite# 248, 2nd Floor South Wing London, Ontario N6A 3N7
• Social Services - London East - 1835 Dundas Street, Unit # 1 London, Ontario Tel: (519) 661-4520
• Social Services - Northland Mall -1275 Highbury Avenue North (at Huron Street) London, Ontario N5Y 1A8 Tel: (519) 661-4520
• Social Services-Westmount Shopping Centre - 785 Wonderland Road South London, Ontario N6K 1M6 Tel: (519) 661-4520
• South London Community Centre- 1119 Jalna Blvd., London, Ontario N6E 3B3

If you would like an application mailed to you or need assistance filling out your application, please call 519-661-5910.

Income Related Transit Application

Once your application is approved, you are eligible to purchase your pass. 

To purchase a subsidized bus pass, residents will be asked to provide a piece of photo ID that contains their full name and address. A piece of mail, such as utility bill, alongside photo ID will also be accepted. Visit one of the locations listed below to purchase your subsidized bus pass.

Please Note: Customers are required to adhere to all Provincial and local health regulations including wearing a mask and physical distancing when visiting City of London office locations.